Teams call queue powershell how to#
Teams call queue powershell license#

Once the account has been created and appears in the Office 365 Admin Portal (as a disabled user), it is ready to be licensed.

The resource account Display Name will be shown to the Teams client when receiving calls, so bear this in mind when naming it. The -ApplicationId needs to be configured depending on if the resource account is for a CQ or AA:Īuto Attendant: ce933385-9390-45d1-9512-c8d228074e07Ĭall Queue: 11cd3e2e-fccb-42ad-ad00-878b93575e07 To create a on-premises resource account for SfB hybrid deployments (not CCE), run the following (SfB Server PowerShell): New-CsHybridApplicationEndpoint -DisplayName 'Resource Account' -SipAddress sip: -ApplicationId '11cd3e2e-fccb-42ad-ad00-878b93575e07' -OU 'ou=Users,dc=lee-ford,dc=co,dc=uk' To create an online resource account, run the following (SfB Online PowerShell): New-CsOnlineApplicationInstance -UserPrincipalName -ApplicationId 'ce933385-9390-45d1-9512-c8d228074e07' -DisplayName 'Resource Account'

Teams call queue powershell license#

I’ll quickly cover the steps needed to create, license and configure a resource account: Create Resource Account For online scenarios, the resource account is created in Office 365. If you are in an SfB hybrid (not CCE), you will need to create on-premises resource account called an “HybridApplicationEndpoint”. How you create a resource account depends on the topology you have. Resource accounts are essentially entry points in to a voice application. These are not to be confused with Resource Mailboxes in Exchange. There are two parts to make a CQ or AA work - the voice application (CQ/AA) itself and resource accounts that get assigned to them. *Currently only supports Teams clients - 3PIP or SfB clients are not supported.Īs you can see there are some fundamental differences between the two. There are some key differences between the two versions that I will highlight:Ĭalling Plans, Direct Routing, CCE, SfB Hybrid (2019) You could previously create and administer the “SfB” CQ and AA in the (legacy) Skype for Business Admin Centre, but these have now been migrated as “Teams” CQ and AA in to the Teams Admin Centre.

Teams call queue powershell how to#

This article will give an explanation of the Teams Call Queues (CQ) and Auto Attendants (AA) - what they are and how to set them up. Create a Call queue in Microsoft Teams.Last Updated: 2nd October 2019 Introduction.

Set up a Microsoft Teams Auto attendant.Manage Teams voice applications policies.User 2 needs to be able to change Auto attendant after hours greetings for Auto attendant 1.Ĭreate a Teams voice applications policy that enables the Auto attendant Business Hours Greeting and the Call queue Timeout shared voicemail greeting.Ĭreate another Teams voice applications policy that enables the Auto attendant After Hours Greeting.Īssign both User 1 and User 2 as Authorized users for Auto attendant 1.Īssign User 1 as an Authorized User for Call queue 1.īoth User 1 and User 2 are now fully authorized users and will have new configuration options available to them in their Teams desktop client once they sign out and sign back in. User 1 needs to be able to change Auto attendant business hours greetings and Call queue timeout shared voicemail greetings for Auto attendant 1 and Call queue 1. The user is assigned as an authorized user to at least one Auto attendant or Call queue but doesn't have a policy assigned.The user has a policy assigned but isn't assigned as an authorized user to at least one Auto attendant or Call queue.A user must have a policy assigned that enables at least one type of configuration change and must also be assigned as an authorized user to at least one Auto attendant or Call queue.Ī user won't be able to make any configuration changes if: